Appraiser Workflow
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Wheels has emerged as a powerhouse provider of comprehensive fleet management solutions
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Their commitment to client success makes them the fleet management partner of choice for the world’s top businesses
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Wheels offers clients more opportunities and an integrated mobility experience — whether they are on the road to electrification, have a mixed fleet, or need help with global integration. They are positioned to serve corporate clients with fleets of all sizes from a few dozen vehicles to more than 20,000 across multiple industries and all types of vehicles from small sedans to Class 8 trucks and trailers
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Wheels manages over 800,000 vehicles in North America and over 3 million vehicles in 59 countries worldwide in a global alliance with ALD Automotive
1). Exclusively Amazon Fleet
2). Vehicles will be located with DSP (at DSP location or GeoTab Location)
3). Required Wheels Inspection Report
- Can access via our Mobile App
- Available as a required report in the Reporting Tile
Three Types of Inspections
Wheels will utilize three (3) types of inspections:
1). Inspection with Estimate | Initial Estimate
2). Inspection Only | Post Repair
3). Retroactive Vehicle Inspection | Desk Review
1). INSPECTION WITH ESTIMATE
- Business Group | Automobile
- Business Line | Commercial Auto
- Service Type | Lease Turin In Inspection
ESTIMATE
1). Complete repair estimate
AMAZON INSPECTION REPORT
1). Complete Wheels Inspection Report based on the Amazon Wear & Tear Guidelines
2). INSPECTION ONLY | POST REPAIR INSPECTIONS
- Business Group | Automobile
- Business Line | Commercial Auto
- Service Type | Photos Only
1). Complete Wheels Inspection Report based on the Amazon Wear & Tear Guidelines
ESTIMATE
1). No estimate required
3). RETROACTIVE VEHICLE ESTIMATE | DESK REVIEW
- Business Group | Automobile
- Business Line | Commercial Auto
- Service Type | Desk Review
REQUIRED PHOTOS
1). None
ESTIMATE
1). Complete repair estimate based on photos provided by Wheels or prior Alacrity inspection
AMAZON INSPECTION REPORT
1). Complete Wheels Inspection Report based on the Amazon Wear & Tear Guidelines
Appraiser Vehicle Inspection Guidelines
MUST attempt to jump start any vehicle with a dead battery
1). If jumper cables or jump box fail, provide necessary power document efforts (take photo of cables attached to jump start)
2). Continue inspection to the best of your ability
3). Notate any failed items on the report
4). Detailed photos required for any failed items on report
5). Documentation is key- detailed, quality photos for every file
6). Quality roof photos on every unit
Vehicles with no keys are to be inspected to the best of your ability
1). Notate any failed items on the report and include detailed photos to support
REPORTING
1). No Alacrity Condition Report Required
2). Wheels Inspection Report MUST be completed in WEBFMS
3). Wheels Inspection Report MUST accurately reflect the condition of the vehicle
4). PASS/FAIL decisions MUST be correctly reflected in accordance with the Amazon Wear & Tear Guidelines
CONDITION REPORT
1). Complete inspection form entirely
2). Select the drop down to indicate PASS or FAIL
3). Add applicable comments to sections without a dropdown
4). Click Submit once entire form is completed
5). Completed form will automatically attach to the Attachments tile (replaces Alacrity condition report)
No Show | Dry Run
Unit is NOT at location
- Scenario 1 | No contact with the DSP OR NO Show for scheduled inspection
1). Appraiser will travel to the DSP location to attempt inspection
2). IF the DSP location and GeoTab location is the SAME and vehicle is a NO Show, the appraiser will notify the Office Manager
3). Appraiser will take photo to verify on site, return the file to the office and the Office Manager will update file with the NOT AT LOCATION blocker and invoice the file for a NO Show
4). If Wheels can connect with the DSP and locates vehicle, Wheels will send notification via email and Office Manager will create a SUPPLEMENT file and assign to the appraiser to complete inspection
- Scenario 2 | No contact with the DSP OR NO Show for scheduled inspection
1). Appraiser will travel to the DSP location to attempt inspection
2). IF the DSP location and GeoTab location are different, the appraiser will attempt inspection at both locations (GeoTab location is noted in NOTES section on the DETAIL tile in WEBFMS)
3). Advise Office Manager if unit is not at DSP Location and will be traveling to the GeoTab Location
4). If the unit is not at either location, the appraiser will notify the Office Manager, take photo to verify on site for both locations, return the file to the office and the Office Manager will update file with the NOT AT LOCATION blocker and invoice the file for a NO show
5). If Wheels can connect with the DSP and locates vehicle, Wheels will send notification via email and Office Manager will create a SUPPLEMENT file and assign to the appraiser to complete inspection
Key Points | Reminders
1). If the DSP location and GeoTab location are different- the appraiser must attempt inspection at both locations
2). Appraiser should notify office manager if the unit is a NO show
3). Appraiser to take photo of site for the DSP location and GeoTab location if applicable
4). Appraiser will return assignment to office
5). Office Manager
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Update file with blocker | Not at Location
- If DSP location and GeoTab location are the same, update file with blocker
- If DSP location and GeoTab location are NOT the same, update file with the blocker AFTER appraiser has been to BOTH locations
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Invoice file for no show
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Complete file via SEND PACKAGE INTEGRATION
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Await Blocker Resolution (via email) to confirm new location for inspection |create supplement file
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Await Blocker Resolution (via email) to confirm NO additional action needed
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Invoice Supplement file from the invoicing tile as an ORIGINAL inspection and invoice according to SLA pricing guidelines